Overview

Improving Business

By truly understanding businesses needs, and the demands upon office equipment today, that our Service Response Centre team can build the capacity to offer flexible service agreements that can offer a service provision up to 24 hour x 7day x 2 hour response.

With unsurpassed support record we ensure all our engineers are constantly being trained and accredited to the highest levels directly by the manufacturers. the support vehicles are stocked with precious parts and toners to reduce any downtime.

All new office equipment supplied is covered by our T.S.G certification, the Total Service Guarantee which offers a 3 year exchange policy if you are not satisfied with the performance of your equipment.

Peace of mind

Peace of mind. Three little words that perfectly sum up Total Digital Solutions approach to service and maintenance. All companies depend to an extent on document technologies for their business performance. So a dependable service and maintenance agreement is not just desirable but essential.

Total Digital Solutions is a company that prides itself on the quality and reliability of it’s service and a key factor in our success over the years has been the high level of ongoing support which we offer to our clients, unlike other suppliers we adhere to manufacturer’s guidelines on preventative and corrective maintenance. This ensures equipment is constantly working at 100% productivity, eliminating downtime and interruption to your business.

A full service and maintenance agreement will be provided to cover all aspects of service including:

• On-site technical support
• Full service plan (as agreed with your Account Manager)
• 7am to 7pm service cover - Monday to Saturday
• Prices are fixed for the full term
• Disaster recovery and overflow services throughout the UK and Ireland
• In house parts along with all toner stock to be monitored and replenished by TDS
• Implementation and training support
• Comprehensive Account Management
• The right partner for development and continuous improvement: Independent product selection, Software integrator, Cost reduction initiatives, Print Room specialist

And when you consider that we provide you with a dedicated account manager and all our engineers are fully accredited manufacturer trained network specialists, it’s no wonder that we can say with confi dence that we trully value your custom. Now that’s Peace of Mind.